Empathy in Action.
Impact by Design.
Let’s design impactful and human sized services together
Impactful and value based services are at the heart of our work. We use inclusive design and human-centred design to create new, meaningful services, experiences and organisations. We support organisations, small businesses and communities to build an impactful, resource-wise and sustainable future.
Why Empact?
Values at the center
For us, value-based work is at the core of who we are. This is reflected in both the process and the outcome of our work. Equitable and impactful services and their development are the foundation of our business.
Expertise and experience
We have vast expertise in translating complex societal challenges into concrete services. Our team has over 18 years of combined experience in human-centred design in the public, private and third sectors, both domestically and internationally.
Focus on equity and sustainable development
We focus on projects that promote equity in different areas of life, and through our work we aim to contribute to a more sustainable future.
Inclusive design
Equity is at the heart of our design process, not just at the level of speech, but in action. In practice, this means a particularly inclusive way of working, often with marginalized groups at the centre.
Sensitivity to marginalized groups
We have extensive experience in involving marginalized groups in our work and have a sensitive and respectful approach. We have experience working with migrants and refugees, young people and unemployed people, among others.
Our services
Our approach is inclusive and collaborative: we involve stakeholders and beneficiaries throughout the design process. This is how we ensure that the services and solutions we design are equitable, innovative and appealing to those they are intended to serve.
Service design with equity at the center
- Inclusive design, DEI in design
- Customer understanding and user research
- Workshops and facilitation
- Designing new concepts
- Service design trainings
Advocacy and social impact
- Co-created visions and futures thinking
- Co-created campaigns
- Facilitating cooperation between networks
- Speeches and panel discussions
Organizational development
- Co-created organisational cultures that support experimentation and innovation
- Developing new processes
- Co-created action plans
Our team
Our team currently consists of two experienced service designers. Both of us bring a mix of social understanding and concrete design skills from several years of experience in different sectors. We have experience in engaging a diverse range of people and elevating the voices that often remain silent to the centre.
Michelle Sahal Estimé
I am a service designer who wants to make both digital and physical society more equitable, so it serves us all. I have worked with a wide range of equality related challenges and topics for over 14 years, in NGOs, at the United Nations, academia and most recently in an IT consulting firm. Since 2016, human-centred design has been an integral part of my work. My background in health and communications from the third sector gives me a strong foundation in helping NGOs, networks and small businesses to develop impactful and inclusive services. I am particularly inspired by projects where I can concretely include and engage minorities in the design process.
Anna Pyyluoma
I am a service designer who helps organisations work more effectively and understand how to respond to the needs of a changing world. I specialize in strategic planning, service design and change management. I am a skilled facilitator and I am passionate about working with social innovation. My dream project would be to participate in a future visioning project that empowers marginalized groups, helping organisations to adapt their activities to better meet the needs of everyone. I want to use my design skills to promote a sustainable future and inclusion.
How can we help you?
We’re Michelle and Anna, both experiences service designers specialized in inclusive design. We would love to help you design equitable services and products. Please contact us to discuss more!