How inclusive is your service, really?
Inclusive Service Quick Scan: Test your service’s inclusivity
How well does your service take different users into account?
By answering 12 quick questions, you will get a superficial overview of your service’s current level of inclusion. The scan helps start a discussion and identify both strengths and potential development areas from the perspective of inclusive design.
It only takes about 3 minutes and no preparation is needed, just answer based on your current situation.
What does the scan look at?
The quick scan assesses your service from four perspectives that are central to inclusive design:
- Participation in design
Has a diverse group of users been involved in designing and testing the service? - Accessibility and usability
Does the service work for different users and in different situations of use? - Inclusive communication
Is the language clear and easy to understand for different users? - Continuous improvement
Is feedback collected and used to make the service more inclusive over time?
The results give you a superficial overall picture of your current situation and help identify where inclusive design can be strengthened.
Who is the scan for?
The quick scan is designed for organisations developing both digital and physical services and looking to strengthen inclusive design, for example:
- public sector organisations
- NGOs and non-profits
- service development teams
- digital service owners
- development and innovation units
It offers a simple way to step back and evaluate your service from the users’ point of view.
What is the scan based on?
The quick scan is based on the principles of inclusive service design and practical experience in designing digital services. It brings together key perspectives that help identify possible barriers and areas for improvement.
The scan is not a full evaluation, but it provides a quick snapshot and helps highlight where inclusion can be strengthened.
Looking for a deeper view of your service’s inclusivity?
Empact helps organisations develop services that work for as many people as possible. We evaluate existing services, build customer understanding, facilitate workshops, and use service design to identify barriers and find ways to make services genuinely inclusive.